Begin by acknowledging emotions without judgment, then reflect needs and make a clear request. For example: “When I hear overlaps in scope, I feel anxious because predictability matters; can we map ownership together?” This simple pattern lowers defensiveness, re-centers purpose, and channels energy toward a plan both sides can genuinely support and execute.
Guide both parties to reframe the issue as a joint puzzle. Ask each to define success, list constraints, and generate options without evaluation. Then converge using criteria they choose together. People commit to what they help create, and conflict dissolves into co-ownership when the process is transparent, fair, and anchored in measurable outcomes.